NJ Labor Department Clarifies Unemployment Certifying Process 

The New Jersey Statehouse and Capitol Building In Trenton

Goal is to get New Jersey claimants Paid Without Delay

TRENTON – With more than 600,000 people now collecting unemployment in New Jersey, the Department of Labor is helping claimants through the process of certifying for weekly benefits so they receive payment without delay.

The US Labor Department requires unemployment recipients to certify for benefits each week. In New Jersey, that means answering seven questions and attesting to the truthfulness of the answers.

But, the certification questions have proven an obstacle for tens of thousands of filers per week because of their work situation. For example, a worker who expects to be recalled to their job after COVID-19 should nonetheless answer “yes” to the question, Were you actively seeking work?

Answering the certifying questions incorrectly will delay payment of benefits.

That’s why the Labor Department has created a how-to guide to walk claimants through the questions. The how-to guide pops up whenever claimants certify for weekly benefits online, and requires them to check a box verifying that they have read the guide. It is also available on the Department’s  website.

The department urges everyone to read the guide before certifying for benefits.

“We are doing everything we can to put the best, most useful information out there and urge everyone to read it before they certify,” said Labor Commissioner Robert Asaro-Angelo. “This is the process we are required to follow to protect claimants, protect our trust fund’s solvency and protect New Jersey businesses. It’s heartbreaking to hear stories of a single mom or a furloughed dad whose family sustaining payments were held up.  It’s even worse when tens of thousands have it held up because of an avoidable, unintentional certification mistake. ”

Answering a question incorrectly will result in a “claim not payable at this time” error message. Unfortunately, there are no do-overs because the answers to these questions may affect benefit eligibility. Agents review the errors, pay the claims that can be paid and contact those from whom additional information is required. But because the number of weekly certifiers is in the hundreds of thousands, correcting the error could take two weeks.

Claimants receive an email when their payment is issued.

The certification questions and interpretations are as follows:

Question 1 – Were you able and available for work?

The answer to this question should be YES if:

  1. You were physically able to do your work before you lost your job (and you lost your job/hours due to your own coronavirus illness, your need to care for a family/household member with coronavirus, or your employment situation changed because of coronavirus public health emergency); OR
  2. You are out of work temporarily due to an employer-closure related to the coronavirus and expect to return to your job; OR
  3. You are able and available for work.

Question 2 – Were you actively seeking work? 

If you are waiting to be recalled to your present job, or delaying your job search until this natural emergency ends or subsides, you should answer YES.

Question 3 – Did you refuse any work?

If you refused an offer of work due to concerns related to the travel/stay-at-home restrictions of the coronavirus pandemic, or because you were ill with coronavirus, or because you wouldn’t be able to care for a coronavirus-affected family member, or care for a dependent whose place of care or school is closed because of coronavirus, you should answer NO.

Question 4 – Were you attending school or job training?

If you are a student and just filed this unemployment claim as a result of the coronavirus emergency, and the Division of Unemployment Insurance has not reviewed your school status, please answer NO to this question (even if you are attending school online) at this time.

If you are a student who filed an Unemployment Insurance claim prior to this emergency, and have already provided the department with your school information, and your school is currently closed due to the coronavirus, please answer this question in the same manner (Yes or No) you would have prior to the school closing.

Question 5 – Did you receive holiday or vacation pay for the week beginning mm-dd-2020 and ending mm-dd-2020? 

If your separation is temporary and was caused by the coronavirus emergency, please answer NO to this question. However, if you receive any type of wage while you are not working, answer YES TO QUESTION #7 (see below) AND REPORT THE AMOUNT THERE.

Question 6 – Are you receiving or have you applied for a pension or other retirement pay from any of the employers listed below?

You should answer “YES” only if you are currently receiving pension or other retirement benefit payments from one of the employers listed below.  If you are currently paying into a pension or other retirement plan but you are not receiving payments, you should answer “NO.”  If you are receiving pension payments from an employer who is not listed you should also answer “NO.”

Question 7 – Did you work between mm-dd-2020 and mm-dd-2020? 

If you did any work between the designated dates, answer YES and report what you earned. If you know you will not have work the following week, immediately (no later than Saturday of the week in which you are claiming) follow steps to REOPEN/REASSERT THE CLAIM. If you received holiday/vacation/sick pay from your employer during this week, report that information here.

As of April 24, more than 622,000 people were collecting unemployment in New Jersey, which means they are receiving both their regular unemployment payment plus the additional $600 Pandemic Unemployment Assistance (PUA) payment as part of the Coronavirus Aid, Relief and Economic Security (CARES) Act. More than $1.5 billion in payments and rising has been distributed to workers who have been laid off, furloughed or had their hours reduced.

Though the Labor Department recognizes the frustration of anyone who is not yet receiving benefits, the Department has maintained a 6-day median from the time a claim is filed online until it hits the payment database. From there, approximately 93 percent are starting to receive benefits within 2 weeks.

(Visited 108,981 times, 44 visits today)
  • Confudido!!!

    NOT TRUE!!! I have filed UI 03/27 beginning claim wk of 03/15 and claim shows filed but no payment yet…it’s almost 2 months, been out of work with no money to pay for food and/or bills. Called UI office countless times but the phone automatically hangs-up. Extremely frustrating, this is not the way claimants should be treated during this health disaster and time of need!

    • Maria Pace Rappaport

      Call 609-984-5828 this is the Citizens Service dept. for the office of the Attorney General. They are well aware of the problems that the Dept. Of Labor is having. They’ll give you an email address to contact someone to help you. I went through the exact same situation a couple weeks ago and they were the only ones who were able to help me. I find it coincidental that barely 2 weeks after this happened to me that NOW they are addressing the problem! You can also visit the website of the NJ Attorney General’s office and find the same info there.

      • Confudido!!!

        Thanks Maria, for your help…I just sent NJ DOL an e-mail explaining my situation, and hopefully they can help me. Very grateful to you for sharing good information!

        • SAROJ SINGH

          Hi, please advise at which email did you send your concern? Has your problem been resolved?

          • Ariel De Los Angeles
          • SAROJ SINGH

            Is your issue resolved? how long did they take to resolve your issue?

          • Ian for the Win

            This comes back stating as of 5/26/2020 any email to this address will not be reviewed.

      • Chance

        hello, Maria, thank you for the info. Unfortunately, no one answers that number today and it says the mailbox is full. 🙁 Could you please pass along the email address they gave you to reach a human regarding unemployment issues? After certifying for weekly benefits, I received an email that my claim is “not payable at this time” and to “call the nearest Reemployment center”. That’s a joke because you can’t get through to a human. So frustrated and freaked out about not being able to pay rent and bills.

      • Michael ONeill

        Not anymore

    • Yvette Williams

      Hi. The same here for me. I filed on 3/17 and been waiting almost the same amount of time as you and nothing. I call everyday, send emails and nothing. This is so frustrating especially when that’s your only source of income with a family to feed. I pray every night just to get through to someone.

      • Wali Ferdous

        I have applied on March 15, and my benefits are not payable when I certify weekly, I am approved but can’t get my benefits. 🙁

  • Sameerah Green

    This is completely not true. I filed 04/12. And when I check my status. It’s says pending. And when I try to claim for the weeks I’ve been in limbo. It directs me to open a claim. I have haven’t heard anything from them and I can’t reach a human being on the phone. They’re saying have patience. But my landlord and energy company and cell phone carrier. Don’t have that same attitude. I am not asking for anything I am not entitled to. Yes I would rather work. Just not at the risk of my 19mo olds health. It’s really sad. The state has no qualms about taking the money out of your check. When you’re actually working. But find every excuse not to give it to you once it’s time to be reimbursed. They definitely need to do better than what they’re doing.

    • Jacquelyn Obodai

      I’m in the same exact boat with you Sameerah. My claim is dated April 12th and it is still pending. I can not get through their phone line as well. I have children to take care of and bills to pay. This is such a disaster.

      • Sameerah Green

        I just called them 34 times. For them to say I have to file a claim. Then I was on hold for 20min. To go through a teleprompter. For the teleprompter to tell me I need to speak with an agent. And all agents are busy at this time call back the next business day. It’s 9am. You just opened. Really?! This is sad, and the ppl the have running the show is bumbling the job. Big time!!! The so called decision makers are not really monitoring the situation. They are taking these ppl at face value. Had it would’ve been them or someone in their household. The process would be completely different.

        • Jacquelyn Obodai

          I’m so sorry to hear that happened to you this morning. You are exactly right about if the shoe was in the other foot. This is so heartbreaking. I’ve been working my tail off over the past 8 years… after our last recession, life-altering changes and a stint on welfare. Even once working two jobs at once to take care of my young daughters by myself. I know some people who live in extended households where several UI checks are coming in. I know some people I worked with that only filed a week before me and are receiving UI benefits and I’ve worked at my job longer than them. Not that that’s a factor but it’s all disappointing.

          • SAROJ SINGH

            Is your issue resolved after emailing your concern? I am also getting the same error “Certification cannot be processed”

          • Jacquelyn Obodai

            No one ever followed up with me from my email. My issue is resolved but only because I called 732-761-2021. The rep efficiently assisted me and my claim was updated. There was also a date discrepancy from a 2nd job I resigned from months ago. It’s a good thing I called. There is no telling when my issue would of been sorted out. I had no idea there was an issue. I hope this helps. Give the above number a call. Try to call between 7:39am and 7:40am. Keep calling right back and you will get through.

          • SAROJ SINGH

            Thank you so much for sharing this information. I kept on trying on this number for an hour but could not get through. If you don’t mind could you please share your phone number with me, I need to ask you something. It’s been three weeks since I have been trying to certify but still not able to do it.

          • Sandeeb Adhikari

            Did you talk to agent?
            My claim status says ‘Filed’ with all the ‘0’. I filed claim on 4/12 after that i received an email on 4/21 to fill up a form ‘e-Adjudication’, i did and i got automated reply that they will reply back within 2 weeks. Waiting game is still on its almost 3 and half week now and haven’t heard from them. Tried calling everyday and there isn’t anyone on the phone just automated voice instruction and hung up tune. I got mail, i got email about i am eligibility for the pandemic crisis, and when i try to certify i get “Your certification cannot be processed”. Every week i try and both the times of the week but same prompted text on screen. I think we self-employed cases are handled differently than the regular one. Hope they solve it soon.
            Please, keep updating even if you get the benefit.
            Thank you

          • SAROJ SINGH

            I don’t think that the error message “Your certification cannot be processed” is coming for self-employed cases only. I am not self-employed but I am still getting this message. I tried many times to talk to an agent but could not. The automated call response system hangs up on me every time I try to call.

        • JD

          I filed 4/2- received a follow up questionnaire next day- which I completed immediately and my claim still says “pending”. My coworker filed same day as me, got her questionnaire next day too, she got an email on 4/15 telling her she was filed with a benefit of “0” (we are 1099 contractors)- she got all 6 weeks of unemployment AND PUA assistance this week. while mine still shows “pending” and we followed the same exact steps. Why is is so much easier for some?!

          Also- how is their advice for you to file a claim when you have already done that?!

          • Sameerah Green

            Everyday I try to claim and check my status. It’s like spitting in the wind. I understand the process is going to be slow. I would be much more understanding if I was able to claim benefits for these weeks. I’m not even able to. It’s frustrating not knowing and be uncertain.

          • JD

            So my old boss said that when he was finally able to claim his weekly benefits (this past Friday the 9th) he had to go in and do the weekly claim, week by week. So he originally filed 3/30, this past friday he was finally able to go in and start claiming. so he had to do the last week of march- submit it- go right back in and do the first week of april- submit it- go right back in to do each week of april. He had all 5 weeks deposited today. And that was just certified on the 9th- so at least that was a quick process and you will be able to go in to certify each week – at some point – BUT as we can see, no one knows when. I’d just like to know why mine is still pending.. like is it not being looked at? Did I get lost in the shuffle?? that happened back in 2013 when I had to claim- it took them 6 months to get my claim filed and then i had it all deposited at once- after 6 months of struggling.

          • Sameerah Green

            That’s excellent news!!! Thanks for sharing!

  • Mia Rose Mariconda

    What a total crock of sh*t. These are bold face lies. The entire article reads like an Onion piece. Chuckled the whole way through, except these lies are having disastrous effects on working people all over the state.

    I applied on 3/15 and have not received a farthing.

    The gaul of the labor head to insinuate that the only reason why the 200000+ people who have not received payments, is because of OUR input errors. Zero accountability. All this guy does is spit out baseless facts and platitudes. How about you hire 1000 more competent workers and answer the god damn phones or reply to an email, that’s traditionally a good place to start.

    Yours truly

    A broke girl

  • Crismerys Javier

    This a total lie I have emailed and sent two letters have yet to hear from underemployed

  • Hardie

    How this guy can just boldly tell lies beats me. I have applied since 03/22, I have been claiming weekly benefits since then but it tells me your claim isn’t payable at this time. Oh! Btw, forget about getting through on the phone or getting a reply to your email. It’s an effort in futility

  • Baseemah

    LIES!!!! I applied on 3/23/2020 my claim requires me to speak to an agent.. I can NEVER get through and when I do it states to call back the next business day (when the business day just started) I have emailed them several times.. No reply.. They need a better system all I know is WE need our money and should not be treated like this… The system truly SUCKS!!!!! I Also emailed the governor office still no reply.. I want to how are we supposed to speak to an agent if we keep getting hung up on… Fix this issue so our families can have some ease and stop feeding us the bullshit… I am a single parent who needs her money….

  • Carol Boyce McCormick

    I received a notice that I was turned down for unemployment since I am self employed – I filed on the 29th of March – I received an email on the 15th of April saying that I may be eligible for Pandemic Unemployment that I don’t have to do anything just wait until I am contacted by email which would be the next step to filing under Pandemic Unemployment. two days ago (5/5) I received a blue form dated 4/15 and mailed 4/16 that said I can now certify for benefits under UI – I went into certify and was allowed to set up a pin number etc. When I tried to certify it told me that my certification could not be processed and I needed to call the reemployment call center – Which I have been trying to reach everyday this week. Each time a recording takes me so far and says that I need to call on the next business day due to high volume. Sooooo, what do I do. How do I find out when I will know what status I am in. I haven’t worked since March 5th – so that was 2 months ago already. Its not only frustrating but I know others that do the same job as me who filed later than me and are receiving benefits already.

    • Megan burham

      Check your email. I went to the exact same process but I got an email in April 29th about how to claim benefits for pua. The sender is NJDOL

      • Carol Boyce McCormick

        thanks Megan. I have been checking every day. My granddaughter got that email on the 29th and she applied on May 1st like they told her and was able to go back and do the retroactive thing as well. I don’t know if they are doing it by SS# or what but nothing came last night (she received hers at 10:45 at night on the 29th which was a Wednesday. So I was hoping I would have received it last night but nothing.

        • JD

          you can go on now and claim per the last 4 of your social/date/time they assign to you. it should work now. My boss had this issue- same exact process as you. got the email on 4/15 that they would be able to claim PUA, but could not log in to claim weekly benefits. it would tell him no when he tried. this past friday 5/9, he was able to go on at the alloted time. he got paid today.

          • Carol Boyce McCormick

            Thanks JD I was able to go on last Friday the 9th and claim 5 back weeks – they gave me the minimum which was $231 a week which I thought I would get more as I made over $50,000 last year and had already filed my 2019 taxes but being self employed maybe that is what they are doing since we don’t have an employer who contributes to UEC. I got the deposit yesterday.

          • JD

            Yes, I think that is exactly what they are doing. Everyone I know that is self employed (or 1099 workers) are getting $231/week, plus the $600/week.

            However, here I am… still “pending” since 4/2!!! Going on 6 weeks now. This is the worst.

          • Carol Boyce McCormick

            wow – keep checking everyday. My pending status changed and it finally said “filed” but zeros in the money part – it took two weeks from when it said filed to get a dollar amount listed. Mine had been pending since 3/29 – hope you get results soon.

          • JD

            thank you. I am hoping I get some news soon. Still shows pending today. it’s insane how long this is taking.

    • Martha Windisch

      You just told my EXACT story except I first filed for PUA in early April and I haven’t worked since March 8. Everything you wrote happened exactly the same way for me. I have absolutely no idea how to resolve this and feel totally defeated.

      • Carol Boyce McCormick

        Martha, I was able to certify my claim today. I check everyday to see what my claim status is. Originally and for the longest time it was Pending — then finally it changed to filed but zero in the amount column. Today, and amazng thing happened. I actually had an amount in the weekly benefit column and also a total amount. I went online to see what I had to do next and since it was Friday, I looked up the last 4 digits of my SS # – said I should file between noon and 12:30 – at Noon on the dot, I clicked certify my claim. I had to put info into the system (it prompts you for that) I had to say why I was out of work (I am self employed) and after I completed that I went through step by step and it took me to week ending 4/4 – I completed that and then it took me to the next week and so on (completing the 7 questions each time) until I got to this week and I was done so I filed for 5 weeks of retro PUA benefits (it only let me go back to the date I first filed not from the time I stopped work (that would have been March 5th) but I was happy to be getting what I was getting. I received an email each time I completed a week with a confirmation number saying I should see the funds in my bank account in 3 buisness days. The $600 comes from the Federal Government (the regular payment comes from the state) so I will eventually get that as well retroactive to the same time as my PUA claim. I was so excited and happy I had to call everyone I knew that was still waiting to tell them to check the status of their claim. Hope you get your info soon.

        • Ashley Dunham

          I was sent an email saying my claim is eligible for pua and when to claim. When I claimed the questions concerning covid-19 job loss never came up I was only asked the regular unemployment questions. Is there something I have to click on to get to the covid-19 questions?

          • JD

            when you go to the unemployment page and click “claim my weekly benefit” there is a page that pops up asking why/how your job was impacted. from there you just file the basic unemployment claim questions.

            I only know this from helping a friend. I am still “pending” since April 2. they say 4 weeks max- but that is clearly a lie.

        • J Park

          Thanks for sharing valuable info!

          I have a question in regards to question #7
          on the set of the NJ weekly certification questions.

          Question #7 – “Did
          you work between 05-10-2020 and 05-16-2020?” If I did not work since
          March 2020, and I will not be working due to
          job loss, do I answer it as “No”? I carefully read the guidelines but I
          dont see a clear answer to this question unlike the other 6 questions
          they clearly explain either to select “yes” or “no”.

          According to NJ Dol guidelines they wrote this for question #7.
          “Question 7 – Did you work between mm-dd-2020 and mm-dd-2020? “If you did
          any work between the designated dates, answer YES and report what you
          earned. If you know you will not have work the following
          week, immediately (no later than Saturday of the week in which you are
          claiming) follow steps to REOPEN/REASSERT THE CLAIM. If you received
          holiday/vacation/sick pay from your employer during this week, report
          that information here.”

          But I have not worked since March and I dont have any work in the foreseeable future at the moment.

          So do I answer “no” to this question or do I have to answer “yes” and then input $0.00 earned for last week at another page that it directs you to after typing “yes”?

          I have always answered this question with a “no”, but I’m wondering if I am answering it incorrectly and maybe that being the reason why it says my claim is not payable at this time.

          Please help! Thank you!!!

          • IR1960

            From my experience you have to answer NO. If your claim is not payable at this time please send inquire to Benefits@dol.nj.gov with the detailed description of your problem. It is works.

          • J Park

            Thank you for helping!!

        • Taylor Bal

          I filed my claim on 5/17 so I know I will also have to wait for a while, but my question is this, as soon as I filed my claim it showed “Filed” with no dollar amount. The next day I got an e-adjudication form that I filled out and immediately returned. That night my claim showed “Pending” again with no dollar amount. How long did you wait before your claim actually showed a dollar amount?

          • Carol Boyce McCormick

            It prob changed to Pending because you added info and it is being reviewed. It took me 5 wks before I saw a change from pending to filed with a dollar amount rather than zero. If your claim is for regular unemployment (you receive a W-2 at the end of the year from your employer) those claims are moving faster than those who get a 1099 at year end (self employed, GIG workers, etc) and we have to be rejected for regular UE and then we get moved over to Pandemic UE – so if you get a W-2 you might get your claim processed in about 10 days rather than 5 wks.

  • Simon

    NJDOL is most dumbest government I ever had to deal with.
    Nothing personal but, you guys are too slow and not smart.
    No action for My claim for 6 weeks.

    Hate NJ!!!!

    • D B

      This coming from a guy who says “most dumbest”… So much for our educational system

  • IR1960

    I have the same problem. I
    am very confused because status of my Unemployment claim is Filed (not Pending), but I cannot
    complete certification of my benefits
    both online and by phone and as sequence I’m not getting paid. During online certification I was receiving
    notices like “Your
    certification cannot be processed. Please call your local Reemployment Call
    Center…at the following numbers: 732-761-2020” or “Your claim is not payable at this time”. During phone certification I
    always dealt with automated system, rather than live agent. The system informed
    me “Your benefits are not payable now. You will receive credit for claiming
    week” and I was redirected to unreachable
    agent. My everyday efforts to reach agent by phone are unsuccessful. Automated system inform you – “ Due to high volume of call waiting we cannot
    take your call at this time. If you need to speak with the agent please call
    back at the next business day”. To
    resolve this problem I have sent E-mail to Unemployment office three times. But
    all times I have received the same automatically generated replies with the
    common advises, which did not take into account my particular case. Finally, I
    written down the Letter to Unemployment office and sent it by USPS. But Office
    sent me back the letter with the same automate generated common recommendations.
    I need live contact with the agent,
    which can easily remove existing glitch in automated system. But I don’t know
    how can reach above mentioned agent.

  • Mr. Kyser

    Sadly I am broke. Some of my creditors understand and some dont. My perfect credit score is now toast. My claim is not payable at this time. 1 thing I never see is anyone saying they have got through to a agent ever. Why wont they just tell us when we call ” No agents are answering calls ” we dial hundreds of times with Hope’s that maybe we will get through. I sent a email to disability and they responded but only to say we cant help with unemployment. I sent 1 to unemployment and they sent me a email saying my claim is sorted out and I’m good, so I certified at the appointed time and I got the notorious “your claim cannot be paid at this time ” Nj has let us down . I’m getting very desperate and my thoughts are going into things that makes money illegally. I have to provide for my children. Between rent and bills the hole I’m in is getting to deep to dig out without the retro money from March.

  • Eric Marshall

    My claim is now over 7 weeks filed and I haven’t received anything. I have filed for weekly benefits every week since and still no payment. I emailed them regarding claim and I was told to email the Appeal Tribunnal team 3 weeks who had to reopen a claim that i last used in September of 2109 via AppealTribunal@dol.nj.gov because one my previous employer stated i left the job without cause when i hadn’t been given any work for over 3 MONTHS! I never submitted any notice stating I was leaving the company. I simply filed for my unemployment until i found another job (while still having never left the job officially). My manager called me 4 months later stating “well as you know work has slowed up and we have no work for you at this time” which i understood and which was the reason I initially filed for unemployment and which was also stated to during my UI phone interview. The Appeal Tribunnal group has emailed me 3 times stating my submittion is “under review” and i can’t seem to figure put why 3 WEEKS LATER ITS STILL UNDER REVIEW! My UI claim in 2019 was approved for a whole 5 months and now there is an issue when I need it in 2020! I am a single foster/adopt parent and am in desperate need for my rightfully earned UI funds and have hit a roadblock! This is really ABSURD that I have to even go through this for THIS LONG! ME AND MY CHILD NEED HELP!!!!!! No stimulus check has been sent, no work is available due to layoffs and its not fair to use working class families out here!!! Someone needs to address this circus act!!!

  • disqus_VD3f9Ja9Sw

    Note to self- do not trust Insider NJ news. This is absolute fake news. How dare you spread these lies. The scenarios presented are during NONCOVID claims. If you take thirteen seconds to some field research on twitter or comments on literally ANY article about NJ Unemployment, you will see people havent been paid in over 4-7 weeks and they are furious with the government. This fuels the fire; First we were receiving no answers. Now we are receiving straight lies. Two weeks!! We have bills to pay. Come on.

  • disqus_VD3f9Ja9Sw

    the good news — the site now says “If your claim status says “not payable at this time,” you do not need to contact the Regional Call Center (RCC). This status means that we need more information to process your claim, or you may have answered the weekly certification questions incorrectly. We will send you instructions (via email or mail) on next steps if this can’t be resolved without contacting you. Be sure to continue to certify for weekly benefits using the schedule and specific instructions found in the links below.”

    The bad news– we continue to wait. and wait. and wait. and receive no pay. and speak to no one. as interest builds. and we can barely afford bills. and our savings accounts deplete. Keep on keeping on, Gov Murphy.

    https://media3.giphy.com/media/26gsspfbt1HfVQ9va/giphy.gif

    • IR1960

      Please indicate the link related to your good news. Thanks

  • marlone.pineda

    hello getting error message “your certification can’t be processed ” anyone same issue ?

    • Valerie Koob

      Just got the same message this morning. Filed on 4/12, got the email on Monday on how to answer the questions. Tried to certify during my timeslot, was able to set up a pin, and then got the same message as you – without ever getting to the questions.

      • marlone.pineda

        @valeriekoob:disqus https://forms.office.com/Pages/ResponsePage.aspx?id=0cN2UAI4n0uzauCkG9ZCp8zTKxTpe0RMmjY7qrMr_3BUOFlVUklYTzhDQjlWR0NaMVk1NjBQODJDWCQlQCN0PWcu i fill up this email form today hopefully get return message from DOL hopefully helps u also

        • Valerie Koob

          Thank you! I’ll email them right now.

          • marlone.pineda

            FYI
            this is what i received today

            no-reply@dol.nj.gov
            9:29 AM (19 minutes ago)
            to me

            Thank you for contacting the New Jersey Department of Labor’s Division of Unemployment Insurance. Due to the COVID-19 pandemic, we have experienced a significant increase in the number of email inquiries to the Division. A new site now allows applicants to view claim status information which is updated daily; please click the following link to the NJUI Claim Status App to view your claim information.

            Please review the resources and recommended next steps below regarding your topic of concern.

            Please monitor your email for communication from the Division of Unemployment Insurance. We may require more information to process your claim.

            In order to prevent future delays in payments, please follow the tips for certifying for weekly benefits. https://myunemployment.nj.gov/labor/myunemployment/covidinstructions.shtml. To determine when you should certify for benefits please visit: https://myunemployment.nj.gov/labor/myunemployment/schedule.shtml

            For additional information, please visit:

            Answers to Frequently Asked Questions during COVID-19:

            https://www.nj.gov/labor/NJWorkers (See questions 4, 16 and 17)

            Additional COVID-19 Resources: https://www.nj.gov/labor/covidFAQ

            Thank you for your patience as we deal with a historic volume of claims.

            Sincerely,

            Division of Unemployment Insurance

            NJ Department of Labor and Workforce Development

          • TheCRAZYDESIS

            Was the issue solved ? Or still pending ?

        • Sandeeb Adhikari

          @marlone@marlonepineda:disqus did you get the reply? I email them may be 4 days ago and i havent heard anything from them if you do let me knw. Thank you

          • marlone.pineda

            not yet just emailed them early this morning i google that message also i got
            What does your certification Cannot be processed mean?
            “Your Certification cannot be processed. Your claim indicates that you have returned to work. You are required to reopen your unemployment insurance claim at t and select File or Reopen Your UI Claim
            @sand@sandeebadhikari:disqus i got a re-assertion confirmation today i will try again tomorrow see what happen

        • Sandeeb Adhikari

          And did you fill e-Adjudication form?

  • disqus_VD3f9Ja9Sw

    Actually – to add to the comedy – I personally emailed NJ Insider how false this article was and to stop spreading these lies. Their response was “ok”

  • Conor Fieggen

    Mine has said filed since 3/20 and I can file every week but they haven’t paid me a cent! It shows me my benefits and what I should be receiving weekly but then it says $0 next to how much has been paid out. I don’t understand what is possibly stopping them at this point from paying me. It’s ridiculous!!!

  • Alexander Condos

    I filed for the week of 3/15. It was filed but still I needed to speak to an agent. That didn’t happen until 2 weeks ago. I Spoke to an agent on Thursday 4/23 and was told I would be paid for the 5 weeks owed to me previously On the following Monday and I could begin claiming. That payment never came through, and also the $600 bonuses have yet to come through either. I’ve manually claimed for 2 weeks and I’ve gotten only 2 payments of $713 each when I was told I would be paid for the 5 missing weeks as well. I’ve been calling every day since last Tuesday and haven’t been able to get through over the phone. I live in New York so I don’t have a local New Jersey councilman I can cal to help. Can anyone give me answers?

    • GiuseppeGiorgio2

      Any update? I’m in the same boat – worked in Exchange Place but live in NYC. All my withholdings went pretty much to NJ. My official furlough date was 4/6/2020 and I filed soon after. Ever since I’ve been “Pending”. They emailed a questionnaire the day after I filed and I submitted it but haven’t seen any change to my status going on 7 weeks now. I figured the delay was be cause I live in NYC but seeing all these stories it looks like they have their heads in the sand and are hoping people get called back to work before they pay out to mitigate the complaints.

  • Nate Tice

    This is complete horse crap. I submitted my application on 4/05 and it has been “pending” since. However, I’ve received two payments of my benefits along with 600 dollars on top. I got letters in the mail explaining my status and all seemed fine until NOW every time I try to certify for benefits (third week now) I get “claim not payable at this time” even though I answered their questions EXACTLY how they say to. It is really frustrating when you are set up to receive benefits and you do, only to not get any more afterwards. This system is a complete joke and the Department of Labor is a joke. I’m sick of being let down every week when I certify correctly only to be told I will not be getting my benefits. I’m missing out on MY money every week. I cannot continue to express the anger that this has caused me over this time. Get your $hit together.

    • JD

      I am in the same boat. filed 4/2- received a follow up questionnaire 4/3 which i immediately answered. that confirmation email said I would hear within 2 weeks.
      Whenever I check my status is just says “pending” and that it shouldnt take more than 7 days….. well its been like 50. going on 6 weeks here.

  • Michael ONeill

    I live in Pennsylvania but I work in NJ. I filed my claim on 3/22. I have an approval and a weekly benefit rate. I have not seen a penny. I was on NBC 10 news in Philadelphia still nothing. I’m extremely frustrated and have maybe a week before I am completely depleted. I will no longer stand by our government. Everyone now is worried about summer events. I could give a rat’s ass. I’m worried about survival now. They should take care of the American people first. Point blank. They are still receiving a paycheck we are not. I have lost faith in the government. This is really going to impact lots of people towards them. If it was up to me I would tell everyone in America to not even vote. I apologize for venting but this is real life now. The whole point is focus on the people first. Absolutely nothing should come before the us Americans. Thank you.

  • Michael ONeill

    I live in Pennsylvania but I work in NJ. I filed my claim on 3/22. I have an approval and a weekly benefit rate. I have not seen a penny. I was on NBC 10 news in Philadelphia still nothing. I’m extremely frustrated and have maybe a week before I am completely depleted. I will no longer stand by our government. Everyone now is worried about summer events. I could give a rat’s ass. I’m worried about survival now. They should take care of the American people first. Point blank. They are still receiving a paycheck we are not. I have lost faith in the government. This is really going to impact lots of people towards them. If it was up to me I would tell everyone in America to not even vote. I apologize for venting but this is real life now. Instead of focusing on the stats every single day on tv how about talking about how your going to get the unemployment offices some help. The whole point is focus on the people first. Absolutely nothing should come before the us Americans. Thank you.

  • Jim bender

    I’m on furloughed, so week on, week off. Was able to received my first week claim in April, but now trying to process my second week off and after certifying my claim, it then requirement me to “Reopen the claim”. I get this message:

    “Your application could not be processed because you may already have an existing claim.”

    I assume this is due to the backlogged? As once this goes though, and then I can refile the claim the money will be process? Anyone have this experience?

  • J Park

    I’m a resident of NJ. My date of claim is 3/29. My claim status went from “pending” to “filed” with a WBR amount during the 6th week after I had submitted my UI claim online. However, every time I certify for my weekly benefits I receive a confirmation email with a confirmation number stating that my claim has been received BUT it always says “YOUR CLAIM IS NOT PAYABLE AT THIS TIME” I have been calling everyday trying to get a live person to help me because me and my family are being buried under debt right now due to job losses because of the pandemic. I have emailed and all I got was auto generated response that did not even come close to addressing my concern. This is beyond exhausting, stressful, and really losing all hope. I have children to feed! I have poured into the system all my life and when I need help, I can’t even get a penny’s worth of help! NJ really has to step up and really help. I think all of us have been very patient.

  • J Park

    If someone can help, I’d be truly grateful.

    I have a question in regards to question #7
    on the set of the NJ weekly certification questions.

    Question #7 – “Did you work between 05-10-2020 and 05-16-2020?”

    If I did not work since March 2020, and I will not be working due to
    job loss, do I answer it as “No”? I carefully read the guidelines but I
    dont see a clear answer to this question unlike the other 6 questions
    they clearly explain either to select “yes” or “no”.

    According to NJ Dol guidelines they wrote this for question #7.
    “Question 7 – Did you work between mm-dd-2020 and mm-dd-2020? “If you did
    any work between the designated dates, answer YES and report what you
    earned. If you know you will not have work the following
    week, immediately (no later than Saturday of the week in which you are
    claiming) follow steps to REOPEN/REASSERT THE CLAIM. If you received
    holiday/vacation/sick pay from your employer during this week, report
    that information here.”

    But I have not worked since March and I dont have any work in the foreseeable future at the moment.

    So do I answer “no” to this question or do I have to answer “yes” and then
    input $0.00 earned for last week at another page that maybe it directs you to
    after typing “yes”?

    I have always answered this question with a
    “no”, but I’m wondering if I am answering it incorrectly and maybe that
    being the reason why it says my claim is not payable at this time.

    Please help! Thank you!!!

    • Carol Boyce McCormick

      If you didn’t work that week the answer is NO – if you haven’t worked since March and didn’t work that week you are filing for benefits then the answer is NO – only time it is YES is if you worked the week inquestion – you will need to report the amount you made and then you will not get benefits for that week, however, if you don’t work the next week you have to reopen your claim. Hope that helps

      • J Park

        That helps a lot, thank you for helping Carol!

  • knine2000

    I applied and was told to certify online yesterday when I cerified for the 2 weeks available I followed the instructions to a tee but they still told me not payable at this time so if I answered the exact way they told me why is it wrong. I also can call any reemployment center like the email told me as they are closed

  • Stacey- Ann Grannell

    This is truly a disaster thousands of NJ residents are suffering during ghtis world wide pandemic due to the complete neglect of local government. Something has to be done. We have been taxed and and more than payed our dues to be swept to the side like this. SOMETHING HAS TO BE DONE

  • Kim Turiano

    I recieved the 3 Monday and still haven’t recieved the 600. I am banking on that right to feed my household. I appreciate every help I’m getting. But the inconsistency really is affecting everybody! I should be able to hold and wait but it’s not just me I’m feeding. My family has to eat!!!

    • Kim Turiano

      A response would be greatly appreciated.

  • Michael Gass

    My claim from last summer was reopened EARLY April. Tomorrow is week #6 with the same ‘not payable at this time’ message. I have a unique situation because I owe NJ DOL money but I have plenty left on my balance to cover it. COVID-19 is scary but a month ago i realized that starving in my apartment and falling behind in rent are pushing me over the edge. If 1 casino was open i would have already jumped and killed myself now.

    I work in an elementary school and they have been closed for 2 months. Now, another 3 months or until September. There is NO WAY they pass another $1200 stimulus check. All of a SUDDEN, now they refuse to help us regular folks. Isnt it awfully convenient. Congress is so corrupted. When the people need help, NOW we need to worry about the debt all of a sudden. Middle and lower middle classes have been crushed. I’ve given up hope. Even if there was a glitch on my state unemployment, why cant I receive the PUA ($600) provided in CARES ACT. I simply can’t even get a response and it’s been 3 full weeks since my state assemblyman forwarded my case to the NJ DOL. I lost my freaking teacher aide job in early March. I’m sitting at HOME now catatonic and starving. I know how busy it is but you should be able to receive help or even get a response in 3-4 weeks.

    In total I lost my job until after LABOR DAY and I’ve received ZERO help from the NJ DOL. Is $1200 enough to get by in 2 full months?? It’s laughable, but I’m not laughing anymore. I’m crying considering the easiest solution is to off myself. I cant continue to suffer day after day, week after week, and month after month. This has been a total nightmare (sh*tshow). I’m tired of being patient and keeping my mouth shut. I owe 5 bills for May alone and another 7 in the mail for June.

    Good luck everybody,

    READY TO DIE

    • GiuseppeGiorgio2

      Um, it’s not congress… It’s McConnell’s Senate.
      Congress voted to pass another $3 trillion relief bill. Senate didn’t even discuss it. Put the blame where it belongs if you want to bring the federal government into this.

  • Janet Rappleyea

    I was directed to a reassertion claim when I went to file last week and then was not able to claim my weekly benefits. It says I can file a claim next week. Has this happened to anyone h

  • NJ Rezzy

    Has anyone tried taking this story to the media? I’ve been waiting to get my pin since early April. My application still says pending. This is ridiculous!

  • Cyndi Raso

    THIS IS ALL BS!!!! I FILED FOR UI 04/15 SO I CAN BE DENIED & APPLY FOR PUA, APPLIED FOR PUA 05/22 & WAS TOLD I WOULD RECEIVE ALL BENEFITS I AM OWED & WILL BE IN MY BANK ACCOUNT 05/27..IT IS 05/28 & STILL NOTHING!!!!! SINCE 03/01 I HAVE NOT EARNED MORE THAN $35/DA & I AM TRULY SUFFERING!!!!! THIS PROGRAM IS BACKWARDS, INADEQUATE & DISGRACEFUL!!!!

  • Cyndi Raso

    THAT EMAIL ADDRESS IS NO LONGER ACCEPTING EMAILS..I TRULY DO NOT KNOW WHAT TO DO..I HAVE $5.16 TO MY NAME…THIS STRESS IS GOING TO PUT ME IN THE HOSPITAL

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