Building on her commitment to delivering a safer, more reliable, and more modern transit experience, Governor Mikie Sherrill today announced the release of NJ TRANSIT’s Rapid Action Plan, a comprehensive roadmap outlining immediate investments in cleanliness, accessibility, public safety, and the digital experience. The plan includes investments in cleaner vehicles and upgraded stations, NJT LiveView™ to provide real-time GPS tracking of train and light rail service, enhanced safety initiatives through a new Real Time Crime Center, and the debut of a redesigned NJ TRANSIT mobile app.

“New Jerseyans deserve a transit system that is clean, safe, reliable, and easy to use,” said Governor Mikie Sherrill. “NJ TRANSIT’s Rapid Action Plan is an immediate commitment to enhance the customer experience. No one wants to ride home on a dirty bus. No one wants to feel unsafe on their train. And no one wants to use an outdated and confusing app that makes it impossible to plan your trip. By prioritizing accessibility, safety, cleaner vehicles and facilities, and upgraded digital technology, this plan addresses the needs of everyone who uses the system.”

“The Rapid Action Plan is a direct product of Governor Sherrill's vision for an improved experience for NJ TRANSIT customers and ridership,” NJDOT Commissioner and NJ TRANSIT Chair Priya Jain said. “Informed by our residents and customers directly, the plan represents tangible actions that will be taken to improve the accessibility, safety, cleanliness and technology of our stations, trains, and buses across the entire public transportation system. NJ TRANSIT is firmly committed to improving the day-to-day experience of every customer served, and the Rapid Action Plan represents a clear foundation for our commitment."

“The Rapid Action Plan reflects a systemwide commitment to all NJ TRANSIT customers. We appreciate Governor Sherrill’s clear focus on delivering immediate improvements that customers can see and feel,” said NJ TRANSIT President & CEO Kris Kolluri. “By combining near-term, customer-focused actions with continued long-term investments in infrastructure and equipment, we are strengthening both the reliability of our system and the overall travel experience for the hundreds of thousands of customers who rely on NJ TRANSIT every day.”

In accordance with the Governor’s Executive Order No. 16 issued on March 24th of this year, New Jersey Department of Transportation Commissioner Priya Jain, in her capacity as Chair of the NJ TRANSIT Board of Directors, developed the plan with NJ TRANSIT within 45 days. The Rapid Action Plan prioritizes near-term actions to enhance the day-to-day customer experience, while also laying the foundation for broader improvements that strengthen reliability, transparency, and service across the system. Importantly, no additional money will be appropriated from the state during the 2027 Budget cycle to fund these improvements. NJ TRANSIT will fund the cost of this plan using its existing budget.

The Rapid Action Plan is directly informed by public input — through three listening sessions led by NJ TRANSIT's Customer Advocate, Franck Beaumin, and through an online survey open to customers, regular customer feedback, and community stakeholders.

The Rapid Action Plan is structured around four focus areas:

• Digital experience, including the mobile app, website, and reliability of real-time service information
• Cleanliness of stations, stops, and vehicles
• Accessibility at NJ TRANSIT-owned facilities, including elevators, escalators, stairs, signage, and boarding areas
• Public safety, including lighting, security cameras, and law enforcement presence at stations and stops

These focus areas represent key aspects of NJ TRANSIT that directly shape the customer travel experience.

Digital Experience

NJ TRANSIT will improve how customers receive and use service information by enhancing its reliability and accessibility across all channels – including the accelerated launch of the redesigned NJ TRANSIT Mobile App in response to customer feedback and Governor Sherrill’s direction.

Other specific initiatives include:

• Expanding Wi-Fi access across the bus fleet
• Developing a Unified Customer Communication System to deliver consistent, timely service information across all NJ TRANSIT systems and channels
• Advancing MyBus improvements through technology upgrade
• Investment in NJ TRANSIT’s next-generation platform, NJT LiveView, for delivering real-time visibility across the entire rail network. By capturing precise, GPS-based vehicle location data and transforming it into a single, authoritative data stream, NJT LiveView will power GPS enabled arrival information, service updates, and customer alerts across every channel. From station displays and mobile apps to third-party integrations,
• Expanding MyLightRail through targeted technology upgrades to improve customer information accuracy and reliability
• Modernizing a travel-focused NJ TRANSIT website
• Modernizing customer-facing digital displays and screens

Cleanliness

NJ TRANSIT will enhance the cleanliness, condition, and overall appearance of stations, stops, and vehicles to deliver visible improvements for customers and to reinforce systemwide maintenance standards.

Specific initiatives include:

• Expanding a Station Care Team model to address outlying stations through rotating service
• Advancing targeted vehicle cleaning programs across the bus and rail fleet
• Implementing a systemwide station condition and improvement program
• Prioritizing high-visibility and high-ridership locations

These efforts will begin with near-term, visible improvements across the network, followed by sustained maintenance programs and longer-term enhancements to support consistent cleanliness systemwide.

Accessibility

Improving accessibility at its stations and facilities to better support all customers, including those with disabilities, is a key focus.

Specific initiatives include:

• Advancing targeted improvements to the reliability of elevators, escalators, and boarding areas
• Enhancing signage and wayfinding to improve navigation across stations
• Expanding access to station navigation for the visually impaired

These actions focus on improving how customers navigate and interact with the system, with initial efforts targeting priority locations followed by broader expansion over time.

Public Safety

NJ TRANSIT will strengthen safety and security across its network by deploying modern technologies and operational strategies to improve visibility, response, and coordination.

Specific initiatives include:

• Establishing a Real Time Crime Center
• Expanding and upgrading camera systems across stations and facilities
• Advancing targeted lighting and visibility improvements

These initiatives will be delivered in phases, beginning with targeted technology upgrades and progressing toward a fully integrated, real-time customer communication platform.

The Rapid Action Plan establishes a clear, actionable roadmap to improve customer experience across NJ TRANSIT’s network. NJ TRANSIT has begun implementation of the initiatives outlined in the plan, prioritizing actions that can quickly improve the day-to-day travel experience for customers. Consistent with Executive Order No. 16, NJ TRANSIT will advance implementation of priority actions within 45 days of the Plan’s submission.

At the same time, NJ TRANSIT continues to advance major capital investments that will improve long-term system performance, including the nearing completion of the Portal North Bridge and the delivery of 374 new Multilevel III railcars and 1,400 new buses. Together with the actions identified in the Rapid Action Plan, these investments represent a comprehensive effort to improve both system reliability and the day-to-day experience of NJ TRANSIT customers.

About NJ TRANSIT

NJ TRANSIT is the nation's largest statewide public transportation system providing more than 925,000 weekday trips on 264 bus routes, three light rail lines, 12 commuter rail lines and through Access Link paratransit service. It is the third largest transit system in the country with 165 rail stations, 62 light rail stations and more than 19,000 bus stops linking major points in New Jersey, New York and Philadelphia.